Return & Exchange Policy
At The Turtle Society, we only want you to love everything you buy from us and if you are not fully satisfied with your purchase you have 30 days for return and exchange. Feel free to stop by our Miami location with your purchase and receipt.
Sale items are eligible for exchange, no returns.
- Unworn products can be returned for a refund less shipping fee.
- Return items must not be worn and be in the original condition they were sent in, items without tags will not be accepted.
- Any defective/ missing items must be reported within 24 hours of delivery date.
- Women's bathing suits must have liner in order to return for full amount minus shipping fee.
- Returns will be issued to the original form of payment.
How do I return my order?
- Please send an email to firstname.lastname@example.org
- Once return is authorized, you will receive a return label along with instructions.
- Please allow up to 14 days to receive your refund.
- To exchange for another item click here and log in using your email.
- Complimentary shipping on exchange orders for domestic purchases only made within 30 days.
- Women's bathing suits must have liner in order to be exchanged.
- Exchanges will be fulfilled depending on stock availability, in which you will be notified.